If you are unhappy with how we have arranged or managed your facility, raise a complaint with us in writing.
How to raise a complaint
Email hello@lastmilecapital.co.uk, or write to Last Mile Solutions Limited, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. Tell us what happened, when, and what outcome you would like. Include your facility reference if you have one.
What we will do
We will acknowledge your complaint promptly and investigate. We aim to respond in writing within a reasonable timeframe. If we need more time we will tell you why and when to expect our final response.
Regulatory status
Last Mile Capital provides finance facilities to limited companies, partnerships, and other commercial borrowers. We are not authorised by the Financial Conduct Authority and do not provide consumer credit. Most of what we do is commercial B2B asset finance for businesses that sit outside the scope of FCA regulation; the right route to challenge an outcome you disagree with is the courts, or any dispute resolution clause set out in your finance agreement. We aim to resolve issues through dialogue first.